Product Support

All support for GPLed products such as JCal Pro is currently handled on the forum. Ticket-based support for commercial products will be provided as necessary.

Site Registration and Account Activation

The registration procedure for this site is a two-step process:

1. Complete the registration form, accept the license agreement and submit the registration form.
2. Activate your account using the link/activation code in the e-mail you receive after submiting the registration form.

However, a number of factors can interfere with this process, primarily spam blockers, junk e-mail protection or typos in the e-mail address you supply in the registration form. Hotmail and Yahoo mail aslo appear to have trouble with the encoding used by the activation e-mail generator.

 

If you have registered and are having trouble activating your account, follow the steps below. All registration problems will be handled by the end user; e-mail requests for account activation will be ignored.

1. Avoid using free e-mail accounts such as Hotmail or Yahoo Mail for registering. If you received the activation mail but the body of the message is blank, proceed directly to step 6.
2. Check your junk e-mail folder for your activation e-mail.
3. Add the following domain to the spam white-list for your e-mail account: anything-digital.com
4. Request another activation e-mail using the Remail Activation feature. This can also be used to verify/correct errors in the e-mail address you originally provided during registration.
5. If you receive an error message when you click the activation link in the activation e-mail, use the activation code instead on the Remail Activation page.
6. Repeat the registration process. You will need to close your browser (since you can only submit one registration per browser session) and use a different e-mail address.